TERMS & CONDITIONS
CUSTOMER CARE
At Oolala Chic Aesthetics, we are committed to providing exceptional customer service. If you have any questions, concerns, or feedback, please don't hesitate to contact us. We are here to help! You can reach us by phone, email, or through our website's contact form. We are dedicated to ensuring your satisfaction with our services and products.Thank you for choosing Oolala Chic Aesthetics!
PRIVACY & SAFETY
We understand the importance of protecting your personal information. We use industry-standard security measures to safeguard your data and ensure that it remains confidential. We only collect the information necessary to provide you with our services, and we will never share or sell your data to third parties. We also use secure payment methods to protect your financial information. Our website is SSL encrypted to ensure that your transactions are safe and secure. If you have any questions or concerns about our privacy and safety policies, please don't hesitate to contact us.
CANCELLATION POLICY
We understand things come up, please text or call us immediately if you are unable to make your appointment. Cancellations (or no-show’s) less than 24-hours in advance may be subject to a $50 cancellation fee. This fee is transferable and can be applied to a future or rescheduled appointment. This fee is not transferable should you no-show an appointment.
REFUND POLICY
​All service sales are final with no refunds. Refunds may be given only when there is an approved medical condition, such as pregnancy (only if the procedure has been prepaid and the procedure not carried out). Medical proof will be required.
Aesthetics treatments such as neurotoxin anti-wrinkle treatments, radio frequency microneedling, dermal fillers, PRF and lip fillers are non-refundable once the treatment has been undertaken. The list is not exclusive.
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The consent forms for these aesthetics treatments state that there is no guarantee of a satisfactory or pleasing result. Rather our aesthetics providers will be using their experience and clinical acumen to provide the best possible treatment result to the best of their ability. We constantly strive to improve patient satisfaction and audit and publish these results on our website.
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A ‘top up” anti-wrinkle treatment may be offered at the clinician’s discretion but this should not be taken as an expectation. Our aim is for our clients to be delighted with their results, however, we are also very careful to manage expectations, hence the thorough pre-treatment consultation. There is no “top up” of dermal fillers, including lip fillers, and any further required treatment will naturally need to be paid for.
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Any adverse issues relating to facial aesthetics work undertaken at Oolala Chic Aesthetics, LLC needs to be highlighted and reviewed with a face to face review consultation with the treating clinician within a maximum of six months since having had the work done. In this time-frame, we will be sympathetic to the issues raised and will be aiming to correct any deficiencies and to leave our patients delighted with their results with their expectations met or bettered.
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We are not obliged to correct the work of non-Oolala Chic Aesthetics practitioners and do not review patients who present more than six months after their treatment with us, especially if they have previously failed to bring any concerns to our attention.
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In this circumstance, we are unable to verify the subsequent facial aesthetics history of the patient and our medical team have determined that six months is a reasonable timescale to have highlighted any concerns to us. This clinic policy is resolute and is in line with sound facial aesthetics practices and recommendations. This policy is stated in some fashion in our pre-treatment consent forms.
Our commitment to accessibility.
Oolala Chic Aesthetics is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.
While Oolala Chic Aesthetics strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
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If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us by e-mail: oolalachicaesthetics@gmail.com. Your feedback will help us make improvements.